FAQ

I have questions about my eyeglass prescription and am interested in getting my pupillary distance measured. How do I go about that?

You can always contact our office with questions regarding your prescription for eyeglasses and contact lenses. Our staff may be able to help you address your concerns or it may require you seeing your Optometrist for a re-assessment. Pupillary distance (PD) measures the distance between your pupils. An accurately taken PD is one of many measurements needed to ensure that when the eyeglasses are manufactured the prescription lenses are appropriately centred in a frame in front of your eyes. The PD measurement is not a required component of an eyeglass prescription, nor is it required clinical information that must be gathered as part of the eye examination. Instead the PD measurement is a component of the dispending services and is measured by the licensed dispender when the eyeglasses are ordered. We charge a fee of $35 for patients interested in knowing their PD measurement. If a patient orders eyeglasses from us however the patient is refunded their PD measurement fee if they previously paid it as it is part of the manufacturing of glasses. The above response contains an excerpt from https://www.collegeoptom.on.ca/images/pdfs/eyeglassesadvisory.pdf.

Which insurance companies do you provide direct billing for?

We currently provide direct billing for: 

  • Blue Cross
  • Chamber of Commerce Group Insurance
  • Department of Veterans Affairs 
  • Desjardins Insurance
  • Great West Life
  • Green Shield  
  • Johnson
  • Manulife Financial
  • SSQ
  • Standard Life
  • Sun Life Financial 
  • Cowan Insurance

 

We will always attempt to submit through theses companies, but due to circumstances beyond our control may not always be able to direct bill certian personal plans. It is your responsibility to know the details of your plan as we cannot always pre-determine what your coverage is.

Check back often as we continue to update this list or contact us at info@slvision.ca for more information.

How do I care for my new glasses?

Do

Use proper eyeglass lens cleaner liberally on both sides of the lens to ensure all dust or dirt lifts off the surface of the lens before you wipe them dry.

If no lens cleaner is available, run your lenses under lukewarm water perhaps with a bit of dish soap.

Use a special lens cleaning cloth supplied by your eyecare professional to dry your lenses. Be sure to wash the cloth on a regular basis to keep it clean and free of lint and dirt. You can wash your lens cloth in the washing machine without fabric softener and letting it air dry.

If you don't have a lens cloth, use a cotton towel (like one used for drying dishes). 

Don't

Never use detergents or glass cleaner to clean your lenses, as they can damage the surface coatings of the lenses.

Don't use paper towels or tissue as this could scratch your lenses.

Never clean your lenses dry as continuous dry wiping will lead to noticeable scratches.

Who is covered by OHIP (health card)?

People between the ages of 0-19 and 65 and over are covered by OHIP for their appointments. Contact lens assessments, vision therapy and some diagnostic tests are not covered by OHIP. Those who have certain eye and medical conditions are covered between the age of 20 and 64, including diabetes, cataracts, glaucoma and macular degeneration, for example. Your optometrist will be able to make the decision if you are eligible for OHIP coverage when they do a full eye examination. Those who are covered under OHIP are eligible for a full eye exam once a year, as well as partial appointments as needed within the year.

What should I bring to my eye appointment?

You should bring the following items to all eye appointments:

Your OHIP card and your health insurance information if applicable (eg. third party insurance card, ODSP or OW drug card)

A list of any medications, vitamins or supplements you are currently taking (as these can have effects on your vision)

Any current eye glasses you wear and a pair of sunglasses

If you wear contact lenses you should wear them into the eye exam, bringing any packaging and the name of your solution you use with you

Will I get drops at my eye exam?

The optometrist or optometric assistant will instill drops for various reasons at your eye examination.

Drops that dilate your pupils are used to allow the optometrist to get a detailed look of the health of your eyes. Your eyes will be blurry for up close tasks and sensitive to light for approximately 2-5 hours. Most people can drive afterwards but it is recommended to bring a pair of sunglasses to wear home due to the light sensitivity you may experience. Bring someone to drive you if you would feel more comfortable in doing so.

Children and young adults may need a drop that relaxes the focus of the eye. These drops will leave your eyes blurry for up close tasks and sensitive to light for most of the day. These drops are used to accurately measure the degree of farsightedness of the eyes.

There are times when a drop may be used to anaesthetize (numb) the eyes. These drops last for about 15 minutes and are used when removing a foreign object from the eye, like an eyelash. These drops do not affect your vision.

There are also drops that contain fluorescein (a dye) to help the doctor diagnose abnormalities on the front surface of your eyes or to manually measure eye pressure. These drops last on the surface of the eye for about 15 minutes. These drops do not affect your vision.

Why is it important to have regular eye examinations and how often should I have them?

It is important to have regular eye examinations to check the health of your eyes. Prevention of permanent vision loss is possible if eye conditions are caught early. Regular eye exams also allow your optometrist to ensure your current glasses or contacts are optimally correcting your vision.

How often you should have an eye exam depends on many factors. Children should have an eye exam at 6 months, at 18 months, at age 3, and every year until age 20. Adults over age 65 experience many ocular health changes and should have an eye exam every year as well. People between the ages of 20-64 should have an eye exam at least every two years unless your optometrist suggests you be seen more often due to such conditions as diabetes and glaucoma, for example.